Verzendbeleid

Shipping Policy

Last updated: October 19, 2025

Crystal Lifestyle (“we,” “us,” “our”) operates this store and provides shipping services for all orders placed through our website (the “Services”). This Shipping Policy explains how we process, handle, and deliver your orders, including timeframes, shipping costs, locations we ship to, and what to do if your order is delayed, lost, or damaged during transit.

By placing an order with us, you agree to the terms described in this Shipping Policy.

---

Order Processing Times

• Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During high-volume periods (such as sales or holidays), processing may take an additional 1–2 business days.

You will receive a confirmation email once your order has been successfully placed, and another notification once your order has shipped.

---

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your location, the selected shipping method, and the total weight of your order.

Delivery times are estimates and may vary depending on the destination, customs clearance, and carrier delays beyond our control.

---

Shipping Locations

We currently ship to most countries worldwide.
Please note:

• Certain regions or remote areas may experience longer delivery times or limited shipping options.

• We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or restricted locations as defined by local couriers.

---

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link.
Tracking information may take up to 24–48 hours to update after shipment.

If you do not receive tracking details within 3 business days, please contact us at support@crystals-lifestyle.com for assistance.

---

Customs, Duties, and Taxes (International Orders)

For international shipments, customs duties, import taxes, and related fees may apply once the package reaches your destination country.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.

We recommend checking your country’s customs policies before placing an order.

---

Delivery Issues

We are not responsible for delays caused by:

• Incorrect or incomplete shipping addresses provided by the customer

• Customs clearance delays

• Weather conditions or carrier-related issues beyond our control

If your package is lost, stolen, or damaged in transit, please contact us within 7 business days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

---

Order Changes and Cancellations

Once an order is confirmed, we begin processing immediately.

• If you need to change or cancel your order, please contact us within 12 hours of placing it.

• After this window, we cannot guarantee changes or cancellations as the order may already be in transit.

---

Returned or Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or unclaimed parcel, we will contact you for a resolution.

• Additional shipping fees may apply for re-delivery.

• If you prefer a refund, the original shipping cost will not be refunded.

---

Contact Us

For questions about your order or shipping, please contact our support team:
📧 support@crystals-lifestyle.com

We aim to respond to all shipping inquiries within 24–48 business hours.